At Travelula Destinations Pvt. Ltd., safeguarding your personal information is one of our top priorities. This policy explains how we collect, manage, and protect your data whenever you visit www.travelula.com or use our travel services.

We are committed to transparency and assure you that your information will only be used for service-related purposes, never for unauthorized sharing or sale.

1. Information We Collect

We may collect personal and non-personal details in the following situations:

• When you make a booking for tours, hotels, cabs, or other services with us.
• When you register, subscribe to newsletters, request quotes, or participate in contests.
• When you respond to surveys, share feedback, or contact our support team.

The information may include:

• Name, phone number, email, address, and travel preferences.
• Passport/visa details where required for travel arrangements.
• Payment details (securely processed).
• Technical data such as IP address, browser, or device information.

No information is collected without your consent.

2. How We Use Your Information:

Your information is used responsibly for:

• Confirming reservations and delivering travel services.
• Coordinating with airlines, hotels, cab operators, and other partners.
• Sending important booking updates, offers, and service-related messages (with the option to unsubscribe anytime).
• Enhancing our services through research, analysis, and customer feedback.
• Maintaining records for legal, tax, or audit purposes.

Some details may be processed outside India if required to complete your booking.

3. Non-Personal Data:

We may gather general, non-identifiable information such as:

• Browser type, device model, operating system.
• Location, pin code, or language preference.
• Site usage patterns (pages viewed, time spent).

This information helps us improve our website’s performance and create a better user experience.

4. Cookies:

Our website may use cookies and tracking technologies to provide a smoother browsing experience.

• Cookies help remember your preferences, improve site performance, and analyze visitor trends.
• You can disable cookies in your browser at any time.
• Cookies do not store sensitive details like passwords or payment data.

5. Sharing of Information:

We share your details only with trusted service providers strictly for fulfilling your travel requirements. This may include:

• Hotels, airlines, cab operators, and local partners.
• Payment processors and technology support providers.
• Research, survey, or marketing partners (only where consented).

6. Policy Updates:

Travelula reserves the right to update or revise this policy as needed. Any changes will be published on our website, and you are encouraged to review it periodically.